Maeva
Delete your account and data
You can delete your Maeva account at any time, without giving a reason.
Deleting from inside the app
- Open Maeva on your Android device.
- Go to Settings.
- Tap Delete account.
- Confirm when you are asked to.
That is the whole process. It takes effect immediately — there is no waiting period and no approval step.
Deleting by email
If you have uninstalled Maeva, cannot sign in, or cannot open the app for any other reason, you can ask us to delete your account instead.
Write to either support@rmtks.in or maeva.formoms@gmail.com from the email address you used to sign in to Maeva, and ask us to delete your account. Both reach the same team; either one is enough.
We will respond to your request within 30 days.
What is deleted straight away
The moment you delete your account:
- Your personal details
- Your name, email address, and phone number are removed from your account record.
- Your babies' details
- Your baby's name and date of birth, and any other children's details you entered, are deleted.
- Your sign-in
- The link between your Google account and Maeva is severed. You can no longer sign in to that account, and neither can anyone else.
What is retained, and for how long
Your conversations — deleted within six months
Your conversation content is deleted by a scheduled purge within six months.
When you delete your account, all PII information is erased from your account record, and your conversations are no longer connected to your name, email address, or phone number.
Maeva's retention period is 6 months post inactivity.
A record that the deletion happened
We keep a record that an account was deleted and when, so that a deletion is not silently undone.
Your invitation entry is not deleted. Which means you can create a new account for yourself starting from scratch. The invitation record can be deleted by RM Turnkey Solutions as a manual internal process, within 30 days of your request.
Your invitation entry is the only place your name and phone number remain after you delete your account.
If we are required to keep something by law
Where a law requires us to retain particular information for a defined period, we will keep only what that law requires, for only as long as it requires.
If you come back later
If you ever come back, you start fresh: a new account, with nothing carried over. Your previous conversations are not restored, and Maeva will not remember them. Deletion cannot be undone.
Questions
For any question, request, or complaint about your data, contact us.
See also the Maeva privacy policy.